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Frequently Asked Questions

About ROSHI

What does ROSHI do?

ROSHI matches borrowers with personalized, pre-approved loan offers from multiple banks (home & personal loans) and licensed moneylenders (personal loans) through a single online application, delivering competitive rates directly to borrowers without affecting their credit score.

How is ROSHI different from comparison sites?

Unlike sites that list advertised rates, ROSHI provides actual personalized, pre-approved offers based on your unique financial situation. We also offer free personalized customer service throughout your loan journey.

Who are ROSHI's lending partners?

We only partner with MAS-licensed and regulated loan providers, including major banks (home and personal loans) and licensed moneylenders (personal loans) in Singapore.

How does ROSHI protect my data?

Our matching model anonymizes your information, sharing only what's necessary for generating offers. Contact details are only shared with your chosen lender after you accept their offer.

Loan Applications

How does the loan application process work?

Complete a two-minute online application (preferably via Singpass). Our matching engine then finds personalized offers for you from multiple lenders in as little as two minutes.

What documents do I need?

Standard documents including proof of income (payslips, CPF contribution history), proof of address, and your credit report. Using Singpass streamlines this process.

How quickly will I receive offers and funds?

You'll receive offers within minutes of submitting a complete application. After accepting a bank offer, funds can arrive in as little as 15 minutes. Non-bank providers require in-person identity verification.

Why use ROSHI instead of applying directly to banks?

Applying to multiple banks directly hurts your credit score. ROSHI lets you safely compare personalized offers from multiple lenders through a single application.

How do I delete my ROSHI account?

Email [email protected] with "Account Deletion Request" as the subject line. Include your account details and reason for deletion.

Sign In & Password

How do I sign in to my account?

To sign in, simply enter your email address on the login page. We'll send a one-time password (OTP) to your email. Enter this code on the verification screen to access your account.

I haven't received my OTP. What should I do?

If you haven't received your OTP within a few minutes, please check your spam or junk folder. You can also click "Resend OTP" on the verification screen. If you still don't receive the code, please ensure you've entered the correct email address.

Is my OTP valid forever?

No, for security reasons, your OTP is only valid for a limited time (typically 10-15 minutes). If your OTP expires before you use it, simply request a new one by starting the login process again.

Can I use the same OTP multiple times?

No, each OTP can only be used once. You'll need to request a new OTP each time you want to log in to your account.

Rewards & Vouchers

What is the ROSHI Cashback Rewards Program?

Our Cashback Rewards Program offers you money back when you successfully obtain a personal loan through our platform from participating licensed moneylenders.

Which loans are eligible for cashback rewards?

Only personal loans obtained through our platform from participating licensed moneylenders are eligible. Bank loans are not eligible for the cashback rewards program.

How much cashback can I earn?

The cashback amount depends on how many times you've used our service:
First-time customers: 0.50% cashback
Second-time customers: 0.75% cashback
Third-time and ongoing customers: 1.00% cashback

How do I claim my cashback reward?

To claim your cashback reward, email [email protected] with the following information:
Your full name
Email address
Phone number
Loan amount
Date of loan closure
Name of the licensed moneylender

How long does it take to receive my cashback?

Cashback transfers typically take 2-6 weeks from the date of your email request. All claims are subject to successful verification of loan closure.

What is the Grocery Voucher Program?

Our Grocery Voucher Program rewards users who have successfully obtained a personal loan through our platform with a S$20 NTUC Grocery Voucher.

How do I qualify for the grocery voucher?

To qualify, you must:
Have a successful personal loan application through our platform
Provide a Google review of your platform experience

How do I submit my Google review to claim the voucher?

After writing your Google review, submit it via:
WhatsApp: +65 8025 1363, or
Email: [email protected]

How long does it take to receive my grocery voucher?

Vouchers are typically provided within 2-4 weeks from the receipt of your review. All claims are subject to successful verification of your Google review.

Can I transfer my rewards to someone else?

No, rewards cannot be transferred to other individuals.

Can I exchange my rewards for cash?

No, rewards cannot be exchanged for cash (except for the cashback program which is already a cash reward).

Can I combine rewards with other promotions?

No, rewards cannot be combined with other promotions.

Can ROSHI change the rewards programs?

Yes, ROSHI reserves the right to modify or terminate the rewards programs at any time.

Who makes the final decision on reward eligibility?

All reward eligibility decisions made by ROSHI are final.

What would you like to contact us about?

We aim to reply to your query within three working days.
We don't give loan offers over the phone or via email.

General Enquiry

General Enquiry

We aim to reply to your query within three working days.



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    Complaint

    Complaint Form

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      Terms of Service apply.